My Sky Go Login

Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.

This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…

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Go to the My Games and App tile. Press the Start button on your controller and click uninstall. Go to the Store and press the Apps menu. Search for Sky Go and install. If the Go app from Sky app stops working on your Xbox One game console, you may need to perform a hard reset to clear its cache. To do this, follow the guided steps below. LaLiga, Serie A, the Scottish Cups, Rainbow Cup and much more. 4 channels from only £10.99 a month. Sky, Virgin or Player. My Sky has the capacity to record up to 35 hours of HD programming, or up to 100 hours of standard programming. This will vary (e.g. Live sport in HD will take up more space than movies in HD). Need even more space to keep on top of all your favourite shows? My Sky+ has the same great features as My Sky, but with more recording capacity.

Fixes to try

The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.

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Method 1: Close the Cisco VideoGuard Monitor process

Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.

a) If you are on Windows:

Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
Right click the CiscoVideoGuardMonitor process and click End task/End Process.

b)If you’re using a Mac computer:

On your desktop, click Go, then click Utilities.
Double click Activity Monitor.
Click CiscoVideoGuardMonitor, then click the quit button.

Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.

Method 2: Temporarily disable your firewall

It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)

If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.

*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.

Method 3: Completely reinstall your Sky Go app

When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.

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Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
Under View by, click Large icons.
Click Programs and Features.
Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
Go to Local > Cisco and delete the VideoGuard folder.
Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

b) If you’re on Mac

My Sky Go Login Email

On your desktop, click Go and click Applications.
Remove the Sky Go app.
Go back to your desktop, then click Go and click Go to Folder.
Type “~/library” and click Go.
Go to Cisco, then remove the VideoGuardPlayer folder.
Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

Sky Go App Download

Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.

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